Account & Billing

Manage your account, update payment methods, cancel your subscription and more.

Support Team avatar Trever Clark avatar Kaela Bedics avatar
18 articles in this collection
Written by Support Team, Trever Clark, and Kaela Bedics

I've been logged out of the app and can't log in, or my data is gone. What to do?

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Written by Support Team
Updated over a week ago

Resetting Your Account and Starting Over

Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Upgrading to Premium

You've made the smart choice! Upgrading is easy. Simply open the left menu and select Go Premium.
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Written by Trever Clark
Updated over a week ago

Can we share our Premium subscription through the Apple Family Sharing Program?

Apple Family sharing allows you to share the free Carb Manager app but not the Premium subscription.
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Written by Trever Clark
Updated over a week ago

Changing Your Email Address

You can change your email address at any time, if you entered it wrong originally or if you're having synching problems.
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Written by Support Team
Updated over a week ago

Cancelling a Carb Manager Premium Subscription / Turning Off Auto-renewal

You can cancel your Premium subscription at any time. The exact method varies based on how you originally subscribed.
Kaela Bedics avatar
Written by Kaela Bedics
Updated yesterday

Changing or Recovering a Password

You can change or reset your password, as needed.
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Written by Support Team
Updated over a week ago

Deleting Your Account and Data

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Written by Support Team
Updated over a week ago

Creating a Carb Manager Account

If you didn't create an account when you first started using Carb Manager, you can create one anytime. Having an account is recommended.
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Written by Support Team
Updated over a week ago

Apple Family Sharing

Understanding how Apple Family Sharing works with Carb Manager and a Premium account.
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Written by Support Team
Updated over a week ago

What is the price of the Premium subscription?

Full year is $39.99. Three months is $16.49. One month is $8.49. The longer the period, the more you save per month!
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

If I cancel my Premium membership, do I lose my Premium data?

You will retain daily logs, custom meal plans, foods, recipes, meals, and favorites. You'll lose access to premium recipes and meal plans.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

I want to cancel my iOS subscription, but there isn't an option to cancel, just resubscribe.

This means that you've already canceled your subscription, and no further action is required.
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Written by Trever Clark
Updated over a week ago

Can more than one person use a single app?

Yes, but each person needs to create their own account.
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Written by Trever Clark
Updated over a week ago

Can I switch from a 1 month or 3 month subscription to 1 year?

Yes! You can switch your subscription within the appropriate app store, based on your device.
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Written by Trever Clark
Updated over a week ago

Where is the app's website?

What is the app's web address (URL)?
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Written by Trever Clark
Updated over a week ago

I'm already an app user. How do I log into the website?

First create an account in the app, then log in with your credentials at www.carbmanager.com.
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Written by Trever Clark
Updated over a week ago

What is the red app badge on my home screen icon? Do I have messages or notifications?

The "app badge" on iOS shows either your current remaining carbs or your current daily carb count.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago