Account & Billing

Manage your account, update payment methods, cancel your subscription and more.

Trever Clark avatar B Support Team avatar +1
38 articles in this collection
Written by Trever Clark, Brock McCloskey, Support Team and 1 other

How do I found out when my subscription started, or will renew?

You can review this data in your app store account
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

I forgot how I subscribed. Can you help me figure out how to cancel?

Check your credit card statement and look for the ID on the last transaction for your subscription
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

I’ve gotten a new phone, but my data did not transfer over

This means that you didn't sign in with the same email address that you used on the old device
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Do you have an affiliate program?

Not currently, but we'll be rolling one out soon!
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

How can I request a new feature?

We love feature suggestions! Just message our support team, and let them know about your idea
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Is the app available in other languages?

Not currently, but it will be in the future!
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

What are the Terms of Service and Privacy Policy in plain English?

Basically, it says that we agree to be cool, and by using our app, you also agree to be cool :-)
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Is Carb Manager HIPAA compliant?

Carb Manager is not currently HIPAA compliant, although we plan to pursue compliance in the near future.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Is Carb Manager GDPR compliant?

Yes, Carb Manager is fully GDPR compliant
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Can I get a refund? What is your refund policy?

Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Why should I create an account?

To keep your data safe, and ensure that you can sync between devices!
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Is Carb Manager free to use?

While Carb Manager does offer a paid, Premium version, our basic membership is 100% free, and always will be.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Was I billed the correct amount?

In most cases when the amount billed appears to be incorrect, this is a result of the exchange rate from USD to your local currency
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

I tried canceling my subscription using your instructions, but I was not able to find any subscription to cancel

Please ensure that you've signed in with the same email address that you used to sign up for a Premium account
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Why was I charged more than once for the same purchase?

When you see multiple charges, one is usually just an "authorization" charge that hasn't actually been billed to you.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Getting Involved with the Carb Manager Community

Everything you'd ever want to know about the Carb Manager community. Join Groups or Forums, connect with Family & Friends, and more.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago
How To

Logging Out of Your Account

Logging out of your account is easy. Just be sure to remember the email address you've associated with your account.
B
Written by Brock McCloskey
Updated over a week ago

Resetting Your Account and Starting Over

You can delete all of your current settings and data, returning the app to its original condition when you first started using it.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Editing Your Profile

Your profile allows you to enter information about yourself (such as height, weight, and activity level) to help the app analyze your goals.
B
Written by Brock McCloskey
Updated over a week ago

Updating Your Premium Payment Method

You can switch your Premium subscription payment method within the appropriate app store, based on your device.
B
Written by Brock McCloskey
Updated over a week ago

Upgrading to Premium

You've made the smart choice! Upgrading is easy. Simply select Go Premium from the main (left) navigation menu.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Changing Your Email Address

Carb Manager Support can help you change the email address associated with your account. You cannot make this change yourself.
B
Written by Brock McCloskey
Updated over a week ago

Switching to the Metric System

By default, Carb Manager uses Imperial (U.S.) units. However, you can switch various units to metric, as desired.
B
Written by Brock McCloskey
Updated over a week ago

Creating a Carb Manager Account

If you didn't create an account when you first started using Carb Manager, you can create one anytime. Having an account is recommended.
Support Team avatar
Written by Support Team
Updated over a week ago

Deleting Your Account and Data

You can remove your entire Carb Manager account, and delete all of your data, in a few easy steps. But be careful - this is permanent!
Support Team avatar
Written by Support Team
Updated over a week ago

Changing or Recovering a Password

You can change or recover (reset) your password, as needed, by requesting a recovery email be sent to you.
Support Team avatar
Written by Support Team
Updated over a week ago

Cancelling a Carb Manager Premium Subscription / Turning Off Auto-renewal

You can cancel your Premium subscription at any time. The exact method varies based on how you originally subscribed.
Kaela Bedics avatar
Written by Kaela Bedics
Updated over a week ago

Apple Family Sharing

Understanding how Apple Family Sharing works with Carb Manager and a Premium account.
Support Team avatar
Written by Support Team
Updated over a week ago
FAQs

If I cancel my subscription, will I immediately lose access to the Premium features?

You will retain daily logs, custom meal plans, foods, recipes, meals, and favorites. You'll lose access to premium recipes and meal plans.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Can we share our Premium subscription through the Apple Family Sharing Program?

Apple Family sharing allows you to share the free Carb Manager app but not the Premium subscription.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

What is the price of the Premium subscription?

Full year is $39.99. Three months is $16.49. One month is $8.49. The longer the period, the more you save per month!
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

I can't log in to my account

Check to ensure that you're using the correct email address, then try a password reset.
Support Team avatar
Written by Support Team
Updated over a week ago

Can more than one person use a single app?

Yes, but each person needs to create their own account.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Why is the only option that I see to "resubscribe" when I'm trying to cancel?

This means that you've already canceled your subscription, and no further action is required.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Can I switch from a 1 month or 3 month subscription to 1 year?

Yes! You can switch your subscription within the appropriate app store, based on your device.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

What is the red app badge on my home screen icon? Do I have messages or notifications?

The "app badge" on iOS shows either your current remaining carbs or your current daily carb count.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago

Where is the app's website?

You can access a web version of the app by going to app.carbmanager.com.
B
Written by Brock McCloskey
Updated over a week ago

I'm already an app user. How do I log into the website?

First create an account in the app, then log in with your credentials at www.carbmanager.com.
Trever Clark avatar
Written by Trever Clark
Updated over a week ago