We've compiled two lists of troubleshooting ideas below. The first is if you're using the app on a mobile device, and the second is for troubleshooting issues with the web version of Carb Manager via a computer browser.

Mobile Devices (iOS or Android versions of Carb Manager)

  • Make sure that you are connected to a cellular network or a WiFi network.
  • Restart your mobile device.
  • Turn off low power mode.
  • If you have an AdBlocker enabled, please make an exception for the Carb Manager app.
  • If you are on a company network, school network, or a VPN, check that the app is accessible on your network. You can visit https://app.carbmanager.com to confirm. If not, please use the app over a different network, such as your cellular network.
  • If you are using a registered account, uninstall and reinstall your app. Do not uninstall the app unless you are certain you're using a registered account.  If you don't see your email address in Settings > Account Settings, you're using an anonymous account and will lose your data if you uninstall. If this is true, contact us as below.
  • Contact Customer Support by going to Settings and tapping Need Help?.

Computers (web version of the app on app.carbmanager.com)

  • Make sure that you are connected to the Internet.
  • On a computer, try doing a "hard refresh" of Carb Manager by typing Command + R on Mac, or Ctrl + F5 for Windows. 
  • Reboot your computer.
  • If you have an AdBlocker enabled, please make an exception for the Carb Manager domain.
  • If you are on a company network, school network, or a VPN, check that the app is accessible on your network. If not, please use the app over a different network, such as your cellular network.
  • Contact Customer Support by going to Settings > Help & Support > Contact Support.

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