Account & Billing

Manage your account, update payment methods, cancel your subscription and more.

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34 articles in this collection
Written by Trever Clark, Dev Team, and Shawn

Premium Features

Carb Manager Premium offers an array of features designed to make it even easier to meet (and exceed) your diet and health goals.
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Written by Trever Clark
Updated over a week ago

Is Carb Manager free to use?

While Carb Manager does offer a paid, Premium version, our basic membership is 100% free, and always will be.
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Written by Trever Clark
Updated over a week ago

How do I find out when my subscription started, or will renew?

Learn more about your subscription renewal dates and when your subscription will renew
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Written by Trever Clark
Updated this week

Why should I create an account?

Learn why creating an account helps store and save your data between devices.
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Written by Trever Clark
Updated over a week ago

I tried canceling my subscription using your instructions, but I was not able to find any subscription to cancel

Learn more about how to locate & cancel your Carb Manager subscription
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Written by Trever Clark
Updated over a week ago

I forgot how I subscribed. Can you help me figure out how to cancel?

Learn more about how locate your signup method for Carb Manager. This will dictate how to cancel your subscription with us.
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Written by Trever Clark
Updated over a week ago

Why was I charged more than once for the same purchase?

Understand more about pending charges, or why there appears to be 2 charges upon signup to Carb Manager
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Written by Trever Clark
Updated over a week ago

I’ve gotten a new phone, but my data did not transfer over

Learn how to ensure that your phone-based data is synced to your Carb Manager account.
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Written by Trever Clark
Updated over a week ago

Was I billed the correct amount?

Learn more about charges on your credit card statement for Carb Manager
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Written by Trever Clark
Updated this week
How To

Logging Out of Your Account

Logging out of your account is easy. Just be sure to remember the email address you've associated with your account.
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Written by Trever Clark
Updated over a week ago

Resetting Your Account and Starting Over

You can delete all of your current settings and data, returning the app to its original condition when you first started using it.
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Written by Trever Clark
Updated over a week ago

Upgrading to Premium

You've made the smart choice! Upgrading is easy. Simply select Go Premium from the main (left) navigation menu.
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Written by Trever Clark
Updated over a week ago

Changing Your Email Address

Carb Manager Support can help you change the email address associated with your account. You cannot make this change yourself.
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Written by Trever Clark
Updated over a week ago

Updating Your Premium Payment Method

You can switch your Premium subscription payment method within the appropriate app store, based on your device.
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Written by Trever Clark
Updated over a week ago

Switching to the Metric System

By default, Carb Manager uses Imperial (U.S.) units. However, you can switch various units to metric, as desired.
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Written by Trever Clark
Updated over a week ago

Creating a Carb Manager Account

If you didn't create an account when you first started using Carb Manager, you can create one anytime. Having an account is recommended.
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Written by Dev Team
Updated over a week ago

Deleting Your Account and Data

You can remove your entire Carb Manager account, and delete all of your data, in a few easy steps. But be careful - this is permanent!
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Written by Dev Team
Updated over a week ago

Changing or Recovering a Password

You can change or recover (reset) your password, as needed, by requesting a recovery email be sent to you.
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Written by Dev Team
Updated over a week ago

Canceling a Carb Manager Premium Subscription / Turning Off Auto-renewal

You can cancel your Premium subscription at any time. The exact method varies based on how you originally subscribed.
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Written by Shawn
Updated over a week ago

Apple Family Sharing

Understanding how Apple Family Sharing works with Carb Manager and a Premium account.
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Written by Dev Team
Updated over a week ago
FAQs

If I cancel my subscription, will I immediately lose access to the Premium features?

You will retain daily logs, custom meal plans, foods, recipes, meals, and favorites. You'll lose access to premium recipes and meal plans.
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Written by Trever Clark
Updated over a week ago

Can we share our Premium subscription through the Apple Family Sharing Program?

Apple Family sharing allows you to share the free Carb Manager app but not the Premium subscription.
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Written by Trever Clark
Updated over a week ago

What is the price of the Premium subscription?

Full year is $39.99. Three months is $16.49. One month is $8.49. The longer the period, the more you save per month!
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Written by Trever Clark
Updated over a week ago

I can't log in to my account

Check to ensure that you're using the correct email address, then try a password reset.
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Written by Dev Team
Updated over a week ago

Can more than one person use a single app?

Yes, but each person needs to create their own account.
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Written by Trever Clark
Updated over a week ago

Why is the only option that I see to "resubscribe" when I'm trying to cancel?

This means that you've already canceled your subscription, and no further action is required.
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Written by Trever Clark
Updated over a week ago

Can I switch from a 1 month or 3 month subscription to 1 year?

Yes! You can switch your subscription within the appropriate app store, based on your device.
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Written by Trever Clark
Updated over a week ago

What is the red app badge on my home screen icon? Do I have messages or notifications?

The "app badge" on iOS shows either your current remaining carbs or your current daily carb count.
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Written by Trever Clark
Updated over a week ago

Do you have an affiliate program?

Not currently, but we'll be rolling one out soon!
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Written by Trever Clark
Updated over a week ago

Where is the app's website?

You can access a web version of the app by going to app.carbmanager.com.
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Written by Trever Clark
Updated over a week ago

I'm already an app user. How do I log into the website?

First create an account in the app, then log in with your credentials at www.carbmanager.com.
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Written by Trever Clark
Updated over a week ago