---
title: "Contact our customer support team"
slug: "contact-customer-support"
updated: 2024-07-16T22:39:45Z
published: 2024-07-16T22:39:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.carbmanager.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact our customer support team

If you don’t find the answers you need in our [knowledge base](https://help.carbmanager.com) or if you have a great idea for a new feature, contact our customer support team. You can contact us through the app and email.

**Tip:**If you experience an issue with the app, please provide as much detail as possible. Screenshots are especially useful.

## Contact us through the app

The best way to contact us is through the app itself. This method automatically sends us information about your account, which can help us resolve your issue faster.

1. If you have a Carb Manager account, [sign in](/docs/en/sign-in-and-out-of-registered-carb-manager-accounts) to your account in the Carb Manager mobile app or web app that you normally use.
2. Go to  ![](https://cdn.document360.io/39f753db-7167-486f-a297-e9dee7536f7d/Images/Documentation/avatar-menu-settings.svg) **Settings**.
3. In the **About** section, select ![](https://cdn.document360.io/39f753db-7167-486f-a297-e9dee7536f7d/Images/Documentation/help-support.svg) **Help & Support**.
4. Choose **Visit Knowledge Base** to find detailed answers to most questions and descriptions about all of Carb Manager’s features.
5. If you need additional help or support, select **Contact Support**. A dialogue window pops up where you can select Send us a message to share your questions or issues with the Support Team. Adding screenshots along with your description of an issue is always helpful.

**Note:**Although our messaging client looks that way, we do not have live chat. An estimated reply time will be displayed in the interface and you will receive an email of the conversation.

## Contact us by email

If you can’t access the app, you can send us an email at [support@carbmanager.com](mailto:support@carbmanager.com). Please include the email address or username associated with the account. We'll reply to your message as soon as possible.