Troubleshooting

Ran into a bug? Something isn't working right? Start here!

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11 articles in this collection
Written by Trever Clark

I paid for Premium but I cannot access Premium features on the app or website.

There are three steps for troubleshooting access to your Premium features.
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Written by Trever Clark
Updated over a week ago

Help! I've logged out and lost all of my data!

No worries - we can help!
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Written by Trever Clark
Updated over a week ago

I'm using the free version of the app. Why can't I log foods on future dates?

To plan future meals, a Premium membership is required.
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Written by Trever Clark
Updated over a week ago

Why do my macros goals not match what I've entered in Settings?

Simple. You have SmartMacros enabled.
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Written by Trever Clark
Updated over a week ago

The app is showing the wrong date for today. Why? How can I fix it?

This issue is usually the result of an incorrect date/time setting on your device.
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Written by Trever Clark
Updated over a week ago

Why isn't my app syncing? Why do I have Premium on the app but not the website (or vice versa)?

This ALWAYS means that you're not logged into the same account on all devices.
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Written by Trever Clark
Updated over a week ago

Why is Premium not showing on my account? I've joined.

This typically results when you're signed in with a different email address than the one that you signed up for premium with.
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Written by Trever Clark
Updated over a week ago

Why is my Health app not syncing or why is it only syncing steps?

3 steps for troubleshooting Apple Health app sync issues.
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Written by Trever Clark
Updated over a week ago

I have Premium features on the app but not the website, or vice versa.

This typically means that you're not signed into the same account on both devices.
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Written by Trever Clark
Updated over a week ago

Why isn't my Fitbit syncing?

4 steps for troubleshooting Fitbit sync issues
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Written by Trever Clark
Updated over a week ago

The app won't open, shows a white screen, or is otherwise acting weird

App not functioning properly? Try these troubleshooting tips.
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Written by Trever Clark
Updated over a week ago