--- title: "Update an Anonymous or Masked (Apple Private Relay) Account" slug: "update-an-anonymous-or-masked-apple-private-relay-account" updated: 2025-08-22T20:07:05Z published: 2025-08-22T20:07:05Z canonical: "help.carbmanager.com/update-an-anonymous-or-masked-apple-private-relay-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.carbmanager.com/llms.txt > Use this file to discover all available pages before exploring further. # Update an Anonymous or Masked (Apple Private Relay) Account This article covers two different account types and how to update each: - Anonymous account: You started using the app without signing in or registering. - Masked ([Apple Private Relay](https://support.apple.com/en-us/105078)) account: You signed up using Continue with Apple, which created a relay email that looks like xxxxx@privaterelay.appleid.com. **Important:** Anonymous account data is stored only on the device. If you uninstall the app or lose the device before registering, the data cannot be recovered. ## **How to Check Your Account Type** Open the app and go to [**Settings > Account Settings**](https://my.carbmanager.com/settings/account). You’ll see one of the following: - Anonymous account: There is no email displayed, or you may see a note that you’re not signed in. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfmBWXtd8qw9xgMQBsSgAw04dGr-mAVr5368vWkEocBDeCbHXf3o0k-G2-NdsksidRRQVTEE_dD9xa8TzuzSvTQMp0EV-wQBMyDvFHsWwov7zNgUqGFm3-shJ-7xCqnVeLRgvRfOg?key=yLUmh18HVnXeh1PlQeEpWQ) - Masked ([Apple Private Relay](https://support.apple.com/en-us/105078)) account — The email displayed here ends with @privaterelay.appleid.com, and Continue with Apple is your sign-in method. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe5q94DBJ4XnWeZxpx-pINGUfkwevNQz5dPubSPiQZjLsJsvaRFMkLW5QuuNhVzRPQUFGxr3etIrGGSNMdGvW7KMv_JXPpKavZWY2THSHdSOS1fHY3NbaqHQRrhIUW3EC2q68_DDw?key=yLUmh18HVnXeh1PlQeEpWQ) ## **Convert an Anonymous Account to a Registered Account (Add Your Email)** Do this before uninstalling the app or switching devices. 1. Open the Carb Manager app. 2. From the **Daily Log Screen**, go to [**Settings > Account Settings**](https://my.carbmanager.com/settings/account) and tap Create My Account (or Add Email). 3. Enter your preferred email address and create a password. 4. Complete any email verification steps sent to your inbox. 5. You’re done—your data is now linked to your registered account and can be accessed on other devices by signing in. **Tip:** Use an email you can access long-term and that you’ll also use on any other devices ## **Update a Masked (Apple Private Relay) Account to Your Preferred Email** You used Continue with Apple, so your account shows a [Private Relay](https://support.apple.com/en-us/105078) email (e.g., @privaterelay.appleid.com). You can keep it or replace it with your own email. ### **Option 1: Update It Yourself** 1. Sign in using Continue with Apple. 2. From the **Daily Log** screen, go to [**Settings > Account Settings**](https://my.carbmanager.com/settings/account). 3. In Email Address, tap Update. 4. Enter your preferred email address and password so you can sign in with email + password in addition to using Continue with Apple. **Note:** Turning off [*iCloud Private Relay*](https://support.apple.com/en-us/105078) (a browsing/privacy feature) does not change the @privaterelay.appleid.com email used by Sign in with Apple. To change the email for your Carb Manager account, use the steps above or [contact Support](/v1/docs/contact-customer-support). ### **Option 2: Contact Support** If you’d rather we do it for you, contact our team at support@carbmanager.com and include: - Your Carb Manager [username](/v1/docs/change-your-public-name) - The new email address you want on your account We’ll update the account and confirm once it’s complete. ## **Troubleshooting** *“That email address already exists.”* Another Carb Manager account is already registered with that email. You may have more than one account. - If you can sign in to the account that already uses that email, do so and confirm which data you want to keep. - Otherwise, [contact Support](/v1/docs/contact-customer-support). Provide the email you want to use and, if applicable, the masked ([Private Relay](https://support.apple.com/en-us/105078)) email or [anonymous account](/v1/docs/update-an-anonymous-or-masked-apple-private-relay-account#how-to-check-your-account-type) details so we can help link the right account to your current data. *I don’t see an Update button for Email.* You’re likely on an anonymous account. Follow the steps in the section [‘Convert An Anonymous Account to a Registered Account](/v1/docs/update-an-anonymous-or-masked-apple-private-relay-account#convert-an-anonymous-account-to-a-registered-account-add-your-email)’ to register your account first. *I can’t access the email inbox to verify.* [Contact Support](/v1/docs/contact-customer-support). Share your username, any known email(s) on the account (including @privaterelay.appleid.com), and we’ll help you verify ownership another way. *I’m moving to a new device or platform (iOS ↔ Android).* Before switching, make sure your account is registered (not anonymous) and that you have either: - A working email + password, or - Access to your Continue with Apple sign-in (for masked accounts). If your current platform doesn’t support your sign-in method, first change your email and set a password on a device where your current sign-in works. ## **Need More Help?** If anything here doesn’t match what you see in the app, or you run into errors, [contact our support team](/v1/docs/contact-customer-support) with: - Your username - The email on the account (masked or regular) - The email you want to use We’ll take it from there. 👍🏼