Troubleshoot issues from a fitness device or app
  • 11 Feb 2021
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Troubleshoot issues from a fitness device or app

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If you have trouble connecting Carb Manager to a fitness device or app, or your wellness data doesn’t appear in Carb Manager, try these troubleshooting steps.

General issues

Connection issues

  • Verify that your fitness device or app and Carb Manager are connected, as described in the following steps.
    1. Go to Settings icon Settings.
    2. In My Settings, select App Settings icon App Settings.
    3. In the Fitness Device Links section, verify that the setting for your fitness device or app shows that Carb Manager is connected.
      Tip: For details about which setting to turn on for your specific fitness device or app, see Sync a fitness device or app with Carb Manager.
  • Verify that you connected Carb Manager to the correct account for your fitness device or app. You may have connected an old, inactive account. For details about how to connect your fitness device or app, see Sync a fitness device or app with Carb Manager.
  • Sign in to the website for your fitness device or app, such as Fitbit.com, and verify that your wellness data is there. If your data is not there, connect the account for your fitness device or app to your fitness device or app. For details, see the instructions provided by the manufacturer of your device or app.
  • Sign in to the website for your fitness device or app, such as Fitbit.com, and verify that the website lists Carb Manager as a connected app. If the website does not list Carb Manager, complete the following steps.
    1. Go to Settings icon Settings.
    2. In My Settings, select App Settings icon App Settings.
    3. In the Fitness Device Links section, select the setting to disconnect the fitness device or app, then select the setting again to reconnect the fitness device or app. The website for your fitness device or app opens.
    4. In the website for your fitness device or app, sign in to the account and see if the website now lists Carb Manager as a connected app.

Still having issues?

If you completed the steps in this article and are still having issues, contact our customer support team.

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