This problem is often caused when a fitness tracker hasn’t been synced with its respective app or website (, Garmin Connect, Apple Health, etc.). 

Verify that you have synced your device, then check the Steps and Exercise sections of My Daily Log.

If you've completed all the steps to connect your health device and you're not seeing activities synced in My Daily Log, perform the following steps:

  1. Login to the fitness tracker's website and make sure that the data is available there. If you don't see any steps or activity on or Garmin Connect etc, you'll need to sync your device. (Carb Manager syncs with these sites, not directly with your device.)
  2. Double-check that you have linked the correct account with the app.
  3. Confirm that you have activated Connect with Fitbit | Garmin etc in Settings > App Settings within Carb Manager.
  4. Examine prior days in your Daily Log to cause the app to sync those days. Carb Manager syncs fitness device data only when you view that day in your Daily Log.

If you're still having issues, don't hesitate to contact Customer Support.

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