Contact our customer support team
  • 15 Oct 2020
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Contact our customer support team

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If you don’t find the answers you need in our knowledge base or if you have a great idea for a new feature, contact our customer support team. You can contact us through the app and email.

Tip: If you experience an issue with the app, please provide as much detail as possible. Screenshots are especially useful.

Contact us through the app

The best way to contact us is through the app itself. This method automatically sends us information about your account, which can help us resolve your issue faster.

  1. If you have a Carb Manager account, sign in to your account in the Carb Manager mobile app or web app that you normally use.
  2. Go to   Settings.
  3. In the About section, select Help & Support.
  4. Choose Visit Knowledge Base to find detailed answers to most questions and descriptions about all of Carb Manager’s features.
  5. If you need additional help or support, select Contact Support. A dialogue window pops up where you can share your questions or issues with the Support Team. Adding screenshots along with your description of an issue is always helpful.

Contact us by email

If you can’t access the app, you can send us an email at support@carbmanager.com. We'll reply to your message as soon as possible.

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