Troubleshoot issues from a fitness device or app

If you have trouble connecting Carb Manager to a fitness device or app, or your wellness data doesn’t appear in Carb Manager, try these troubleshooting steps.

General issues

• View a day in the daily log for which you logged data on your fitness device or app and see if the wellness data appears in the daily log. Carb Manager only syncs wellness data for days that you view in the daily log.
• Verify that you have a Premium subscription and can access Premium features. For details, see Troubleshoot problems using Carb Manager.

Connection issues

• Verify that your fitness device or app and Carb Manager are connected, as described in the following steps.
  1. Go to  Settings.
  2. In My Settings, select  App Settings.
  3. In the Health & Fitness Device Links section, verify that the setting for your fitness device or app shows that Carb Manager is connected.
     Tip: For details about which setting to turn on for your specific fitness device or app, see Sync a fitness device or app with Carb Manager.
• Verify that you connected Carb Manager to the correct account for your fitness device or app. You may have connected an old, inactive account. For details about how to connect your fitness device or app, see Sync a fitness device or app with Carb Manager.
• Sign in to the website for your fitness device or app, such as Fitbit.com, and verify that your wellness data is there. If your data is not there, connect the account for your fitness device or app to your fitness device or app. For details, see the instructions provided by the manufacturer of your device or app.
• Sign in to the website for your fitness device or app, such as Fitbit.com, and verify that the website lists Carb Manager as a connected app. If the website does not list Carb Manager, complete the following steps.
  1. Go to  Settings.
  2. In My Settings, select  App Settings.
  3. In the Health & Fitness Device Links section, select the setting to disconnect the fitness device or app, then select the setting again to reconnect the fitness device or app. The website for your fitness device or app opens.
  4. In the website for your fitness device or app, sign in to the account and see if the website now lists Carb Manager as a connected app.

Syncing issues

If you previously connected a fitness device or app other than a Garmin device, complete the steps in one of the following sections to force Carb Manager to resync with your device and to check for available data.

You can resync your devices from two places in Carb Manager: the daily log and Settings.

Resync devices from the daily log

1. Go to the  Daily Log.
2. Go to the Daily Workout section.
3. Select  Options next to the Daily Workout heading and choose Resync Fitness Devices, which appears at the top of the list of options unless Garmin is the only type of device you previously connected.

Resync devices from Settings

1. Go to  Settings.
2. In My Settings, select  App Settings.
3. In the Health & Fitness Device Links section, select the Resync Fitness Devices button, which appears below the list of fitness devices unless Garmin is the only type of device you previously connected.

Resync data between an Apple Watch and iPhone

If you installed Carb Manager on an Apple Watch and the daily log summary on your watch doesn’t match the data in Carb Manager on your iPhone, try the following steps.

• Ensure your Apple Watch and iPhone are paired. For details, see Apple’s article, Set up and pair Apple Watch with iPhone.
• Force-close Carb Manager on your iPhone and reopen Carb Manager.
• Force-close Carb Manager on your Apple Watch and reopen Carb Manager.
• Restart your Apple Watch.

Still having issues?

If you completed the steps in this article and are still having issues, contact our customer support team.